At jlok, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data jlok collects, why we collect it, how we use it, and the rights you have over your own information.
Six core principles that guide how jlok handles your personal information every single day.
All data transmitted between your device and jlok is encrypted using industry-standard SSL technology.
jlok never sells, rents, or trades your personal data to third-party marketers or advertisers. Ever.
You have the right to access, correct, and request deletion of your personal data held by jlok at any time.
Player data is stored on secured servers with access controls, firewalls, and regular security audits.
jlok complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.
Unsubscribe from marketing communications at any time — one click in your account settings is all it takes.
This Privacy Policy describes how jlok ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access or use the jlok online gaming platform at jlok.live. jlok is committed to protecting your privacy and handling your personal data with transparency, integrity, and full compliance with applicable Philippine law.
This Privacy Policy is issued in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). By registering for a jlok account, accessing the platform, or using any of our services — including live casino, slots, bingo, Dragon and Tiger, badminton betting, and sports markets — you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
This Privacy Policy should be read alongside jlok's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and jlok. If you do not agree with any part of this Privacy Policy, you must not use the jlok platform.
Plain Language Summary: jlok collects your data to run your account, process payments, comply with Philippine regulations, and improve your gaming experience. We do not sell your data. You have the right to access, correct, and delete your information. This policy explains all of that in full detail below.
jlok collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include the following:
| Data Category | Examples | Required? |
|---|---|---|
| Identity | Name, date of birth, government ID | Yes — KYC required |
| Contact | Mobile number, email, address | Yes — account registration |
| Financial | GCash number, bank account, transactions | Yes — deposits & withdrawals |
| Gaming Activity | Bets, game history, session data | Yes — platform operation |
| Technical | IP address, device info, cookies | Partly optional (cookies) |
jlok collects personal data through the following means:
jlok uses your personal data only for the purposes described in this Privacy Policy. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which jlok processes your personal data are as follows:
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from jlok, you can unsubscribe at any time by updating your communication preferences in your account settings, or by clicking the unsubscribe link in any marketing email. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, or security alerts.
Under the Philippine Data Privacy Act of 2012, jlok is required to have a lawful basis for processing your personal data. The legal bases on which jlok relies are as follows:
jlok does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
jlok works with carefully selected third-party service providers who assist in operating the platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, game software providers, cloud hosting services, and customer support tools. All service providers are contractually required to process your data only on jlok's instructions and to maintain appropriate security standards.
jlok is required by Philippine law to disclose certain personal and transaction data to regulatory authorities, including PAGCOR and the Anti-Money Laundering Council (AMLC), where required. jlok will also disclose personal data to law enforcement agencies where required by a valid court order or legal process.
In the event that jlok undergoes a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
jlok may share your personal data with third parties in circumstances not described above, but only with your explicit prior consent.
No Data Selling — Ever: jlok will never sell your personal data to advertisers, data brokers, or any other commercial third party. This is an absolute commitment, not a conditional one.
jlok uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze how the platform is used. A cookie is a small text file placed on your device when you visit jlok.live. Cookies do not contain your password or payment information.
You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from logging in to jlok. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
jlok retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | AMLA and PAGCOR regulatory requirements |
| Transaction records | 5 years after transaction date | Anti-money laundering compliance |
| KYC documents | 5 years after account closure | Regulatory and legal obligations |
| Gaming activity logs | 3 years after account closure | Dispute resolution and responsible gaming |
| Support communications | 2 years after last interaction | Quality assurance and dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent under DPA 2012 |
| Analytics data | 13 months (rolling) | Platform improvement |
After the applicable retention period expires, jlok will securely delete or anonymize your personal data so that it can no longer be associated with you.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlok. To exercise any of these rights, contact jlok's Data Protection Officer at the email address provided in Section 13.
Request a copy of the personal data jlok holds about you and information about how it is being used.
Request that inaccurate or incomplete personal data held by jlok be corrected or updated.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
Withdraw your consent to marketing communications at any time without affecting the lawfulness of prior processing.
jlok will respond to all privacy rights requests within 15 business days of receipt. In complex cases, this period may be extended by a further 15 business days, and you will be notified of the extension. jlok will not charge a fee for handling privacy rights requests unless they are manifestly unfounded or excessive.
If you are not satisfied with jlok's response to a privacy rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
jlok implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Important: While jlok takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable 2FA, and never share your login credentials with anyone. jlok will never ask for your password via email or live chat.
jlok's platform is strictly intended for adults aged 21 years and above, as required by PAGCOR and Philippine gaming regulations. jlok does not knowingly collect personal data from any person under the age of 21.
If jlok discovers that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all associated data will be deleted (subject to any legal retention obligations), and any deposits made will be returned to the original payment method after verification.
jlok may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, jlok will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, except where immediate changes are required by law.
The most current version of this Privacy Policy is always available on this page. The "Last updated" date at the top of this document reflects when the most recent revision was made. Your continued use of jlok after any update takes effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with any update, you must stop using jlok and may request account closure by contacting our support team.
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or need to report a data privacy concern, please contact jlok's Data Protection Officer (DPO). Our DPO is responsible for overseeing jlok's compliance with the Philippine Data Privacy Act of 2012 and for handling all privacy-related inquiries.
jlok's support and privacy team is available 24 hours a day, 7 days a week, including Philippine public holidays. Support is available in both English and Filipino. Our average first response time for privacy inquiries is under 2 hours for general support, and within 15 business days for formal privacy rights requests.
Data Protection Officer — Contact Email:
[email protected]
For general support inquiries: [email protected]
Please do not send sensitive documents such as ID scans via email unless requested by our team through a secure channel.
If you are not satisfied with jlok's response to your privacy inquiry or rights request, you may lodge a complaint with the National Privacy Commission of the Philippines.
Now that you know how jlok protects your privacy, explore everything the platform has to offer — live casino, slots, bingo, Dragon and Tiger, and more. 21+ only.